Q1: How long will it take to receive my order?
A: Orders are typically delivered within 10-15 business days once the rugs are in stock. We will send all products ordered at the same time unless otherwise agreed.

Q2: What shipping options do you offer?
A: We offer standard ground shipping for all orders within the United States. Currently, we do not offer international shipping.

Q3: How can I track my order?
A: Once your order is shipped, you will receive an email with the tracking information. You can use this information to track your package through the carrier's website.

Q1: What is your return policy?
A: To be eligible for a return, your item must be in the same condition you received it and packaged properly. Returns must be initiated within 21 days of receiving the item. The buyer is responsible for return shipping costs.

Q2: How do I initiate a return?
A: To initiate a return, please contact us at thepersianrugdealer@gmail.com with your receipt or proof of purchase. Our customer service team will assist you with the process.

Q3: When will I receive my refund?
A: Once we receive and inspect your returned item, we will notify you via email. If approved, you will receive a refund for half the amount paid, as the other half covers the cost of donated water to the organization of your choice at the time of purchase.

Q1: Are all your rugs handmade?
A: Yes, all our rugs are handmade by skilled artisans using traditional weaving techniques.

Q2: How do I care for my Persian rug?
A: We recommend regular vacuuming and professional cleaning every few years. Avoid direct sunlight to prevent fading and rotate your rug occasionally to ensure even wear.

Q3: Do you offer custom-sized rugs?
A: Currently, we do not offer custom-sized rugs. However, our diverse collection includes a variety of sizes to suit different spaces and needs.

Q1: What payment methods do you accept?
A: We accept various payment methods including major credit cards and digital wallets.

Q2: Can I modify my order after it has been placed?
A: If you need to make changes to your order, please contact us as soon as possible at thepersianrugdealer@gmail.com. We will do our best to accommodate your request.

Q3: How do I use a discount code?
A: During checkout, enter your discount code in the designated field and click "Apply" to see the adjusted total.

Q1: Do I need to create an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.

Q2: How can I contact customer support?
A: You can reach our customer support team via live chat on our website, by email at thepersianrugdealer@gmail.com, or by phone at 832-969-5548.

Q3: Where can I find more information about your products and services?
A: For more detailed information, visit our blog and read our latest articles on rug care, home decor tips, and the cultural significance of Persian rugs.